Refund policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.
To start a return, you can contact us at Support@KMH-SignatureSkincare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, weβll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Support@KMH-SignatureSkincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Youβll also need the receipt or proof of purchase.
Refunds
We will notify you once weβve received and inspected your return, and let you know if the refund was approved or not. If approved, youβll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since weβve approved your return, please contact us at Support@KMH-SignatureSkincare.com.
Because skincare is a hygiene-sensitive category, KMH Signature Skincare accepts returns on sealed, unused, and unopened skincare items only when the return request is made within 30 days of delivery.
A Return Merchandise Authorization (RMA) is required before returning any item. Please contact our care team before mailing a return. Packages sent without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Opened, used, or unsealed skincare products
- Items marked Final Sale at the time of purchase
- Gift cards
Refunds
Approved refunds are issued to the original payment method after the returned item has been received and inspected.
Please allow 5β10 business days after approval for the refund to appear, depending on your payment provider.
Store credit may also be offered when appropriate.
Return Shipping
If you are returning an eligible item because you changed your mind, return shipping costs are your responsibility.
Original Shipping Charges
Original shipping charges are non-refundable unless the return is the result of an error by KMH Signature Skincare.
Damaged, Incorrect, or Missing Items
Please contact our care team within 48 hours of delivery and include:
- Your order number
- Clear photos of the shipping box, when applicable
- Clear photos of the affected product(s)
We will review the issue and work to provide an appropriate resolution.
How to Start a Return
Email support@kmh-signatureskincare.com with your order number and the reason for your return request.
Need Help With an Order?
Our care team is available to assist with returns, damaged shipments, incorrect orders, missing items, and other order-related concerns.
Contact Our Care Team