Shipping policy
KMH Signature Skincare
Shipping & Returns
Shipping
United States
| Method | Rate | Delivery |
|---|---|---|
| Standard (Tracked) | FREE on $99+ • $5.95 under | 3–5 days |
| Expedited | $12.95 | 2–3 days |
| Express | $24.95 | 1–2 days |
Canada
| Method | Rate | Delivery |
|---|---|---|
| Standard (Tracked) | $14.95 | 6–10 days |
| Express | $29.95 | 3–6 days |
Rest of World
| Method | Rate | Delivery |
|---|---|---|
| Standard (Tracked) | $19.95 | 8–14 days |
| Express | $39.95 | 4–8 days |
International orders: customs duties and taxes, if assessed, are the customer’s responsibility. Delivery estimates exclude customs processing.
Returns, Store Credit & Refunds
Because skincare is a hygiene-sensitive category, we accept returns on sealed and unopened items only, within 30 days of delivery. A Return Merchandise Authorization (RMA) is required before shipping anything back—please contact our care team to start the process.
Return Shipping
Changed your mind? Shipping is the customer’s responsibility.
Our error? We cover return shipping for damaged, incorrect, or missing items after verification.
Refund Timeline
Refunds are issued to the original payment method within 5–10 business days after inspection.
Store credit is also available and is the fastest resolution.
Original shipping charges are non-refundable (including “free shipping” value) unless the return is due to our error.
Non-Returnable Items
Opened or unsealed skincare products • Items marked “Final Sale” at purchase • Gift cards
Damaged, Incorrect, or Missing Items
Contact our care team within 48 hours of delivery with:
— Photos of the shipping box and product(s)
— Your order number
We’ll work quickly to make it right.
Questions? Our care team is here for you.